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Parallel Sessions
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Thursday,
July 14 |
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Session A1
(chair: Rui Oliveira) |
Standards I |
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• The process of internalization of quality standards
Juan José Tarí, Jorge Pereira-Moliner, José F. Molina-Azorín and María D.
López-Gamero
• The evolution of intensity certification in ISO 9001
and ISO 14001: a comparative analysis by countries
Concettina Prestanicola, Maurizio Galetto and Frederic Marimon
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Session A2
(chair: Maria João Rosa) |
Quality Management and
Continuous Improvement I |
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• The experience on management systems certification as
an enabler for social responsibility external assessment
Natalia Aguilar Rosado, Merce Bernardo and Juan José Tarí
• Relationship between Quality Management Practices and
Innovation: the state-of-the-art
Rodolfo Ongaro Bianchi and Paulo Sampaio
• Planning the Quality Management Organization –
Development of a Roadmapping oriented QFD Approach
Falk Behmer and Roland Jochem
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Session A3
(chair: Estela Vilhena) |
Supply Chain Quality
Management |
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• The supply chain quality management (SCQM) in
middle-income economy countries
Andres Lopez Astudillo, Helena Maria Cancelado Carretero and Carlos
Hernan Fajardo Toro
• Risk orientated supply chain quality management (SCQM)
- Preventive quality assurance of global supply chain at
start of serial
Nina Kandler-Schmitt
• Supply chain quality management integration
Ana Cristina Fernandes, Paulo Sampaio, Maria do Sameiro Carvalho and
Estela Vilhena
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Session A4
(chair: Pedro Domingues) |
Quality Management and
Engineering I |
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• Using simulation for balancing a line of power plugs
Ana Luísa Ramos, José Vasconcelos Ferreira and Susana Santos
• Quality Management in the european software industry
Sara Guimarães, Catarina Delgado and M. Ferreira
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Session B1
(chair: André Carvalho) |
Standards II |
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• Integrated Management Systems diffusion in South
European countries
Mónica Cabecinhas, Pedro Domingues, Paulo Sampaio, Merce Bernardo,
Fiorenzo Franceschini, Maurizio Galetto, Maria Gianni,
Katerina Gotzamani, L. Mastrogiacomo and A.
Hernandez-Vivanco
• A proposal model for the validation of preservation
process in microbial biobanks
Anabela Martins, Nelson Lima and Paulo Sampaio
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Session B2
(chair: Sérgio Sousa) |
Quality Management and
Continuous Improvement II |
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• Monitoring audit quality performance: a contribution
based on the analysis of audit reports
Rocha Ricardo, Joana Guimarães Sá and Henriqueta Nóvoa
• Quality Management in the pre-analytical stage in a
clinical laboratory
Márcia Carvalho, Catarina Delgado and Eulália Costa
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Session B3
(chair: Márcio Machado) |
Integrated Management
Systems I |
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• Instrument for evaluating IMS and sustainable
performance
Camila Poltronieri, Mateus Gerolamo, Teresa Dias and Luiz Carpinetti
• Simultaneous integration: a case study of an SME
Marc Llonch and Merce Bernardo
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Session B4
(chair: Pedro Marques) |
Quality Management and
Engineering II |
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• Framework for monitoring process control with finite
mixture distribution: Application in company of
alimentary sector
Damaris Vicentin, Brena Silva, Isabela Piccirillo, Fernanda Bueno and
Pedro Oprime
• Validity of questionnaire items for customer
satisfaction evaluation of hotels
Thiago Gomes De Lima, Denise Cristina De Oliveira Nascimento and Eduardo
Shimoda
• A Practical Application of Design of Experiments for
Welding Optimization
Dâmia Carina Vicente and Pedro Alexandre Marques
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Session C1
(chair: Isabel Lopes) |
Quality Management and
Engineering III |
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• Evaluating quality-inspection effectiveness and
affordability in short run productions
Fiorenzo Franceschini, Maurizio Galetto, Gianfranco Genta and Domenico
Augusto Maisano
• Measuring Final Inspectors’ Discrimination Ability of
Metal Structures in the Automotive Industry
Helena Alvelos, Sérgio Gonçalves and Ana Raquel Xambre
• Hospital Disaster Plan: the experience of a Brazilian
hospital
Racy F C J, Smaletz D, Mizutani J K S, Santos T G C, Azevedo Marcondes
Beatriz and Campos Siqueira Leite Fred
• Manufacturing practices for high quality performance
in the Portuguese food industry: A fuzzy-set approach
Adelaide Oliveira and Graça Miranda Silva
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Session C2
(chair: Mariana Carvalho) |
Quality Management and
Continuous Improvement III |
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• Exploring TLS approaches: A review
Rui Dias and Alexandra Tenera
• World State of Quality: results for EU countries
Catarina Cubo, Paulo Sampaio and Pedro Saraiva
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Session C3
(chair: Anabela Martins) |
Integrated Management
Systems II |
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• Integration of Social Topics in Quality Management
Curricula
Alexandra Simon
• Maturity and integration in management systems.
Organizational sustainability
Dalilis Escobar Rivera and Alexandra Simon Villar
• The EFQM model and the integration of management
systems as different methodologies to achieve
stakeholders’ satisfaction
Josep Lluís Navas and Merce Bernardo
• Integrated management: Findings from the private and
the public sectors
Pedro Domingues, Cristina Reis, Inês Inácio, Paulo Sampaio and Pedro
Arezes
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Session C4
(chair: Patrícia Moura Sá) |
Quality Management and
Engineering IV |
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• What drives value? A comparative study of value
drivers and how they are affected by management systems
Colin Raßfeld, Malte Fiegler, Mark Witczak and Roland Jochem
• Reduced time in the undercut beams building process in
particular
Fabio Claudino Dos Santos, Francisco Santos Sabbadini and José Glenio
Medeiros de Barros
• Research opportunities in Production Engineering: a
diagnosis instrument proposal
Sandra Miranda Neves, Emerson José de Paiva, Janaina Antonino Pinto,
Isabela Felix Moreira Neves and Tassiana Vale D’elboux
• Quality Requirements in Heat Treatment Furnances in
compliance with ASTM A991
Alexandre Silva
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Friday,
July 15 |
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Session
D1 (chair: Nicky Campbell-Allen) |
Quality Management in
Higher Education |
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• The impact of the lecturer experience on students’
satisfaction
Jasmina Berbegal-Mirabent, Marta Mas-Machuca and Frederic Marimon
• Promoting change and easing quality management into
higher education institutions
Rogério Duarte, Ângela Lacerda-Nobre, António Ramos-Pires, Joana Duarte
and Joaquim Silva-Ribeiro
• Quality Management in Higher Education: How can
Quality Management Models support Higher Education
Institutions?
Paula Silva, Paulo Sampaio and Maria João Rosa
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Session
D2 (chair: Joana Soares) |
Quality Management and
Continuous Improvement IV |
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• The prioritization of Attributes - A New Perspective
on the RBV
Sérgio Migowski, Rafael Teixeira, Cláudia De Souza Libânio, Eliana
Migowski and Francisco Duarte
• Reasons of relations between the constructs perceived
quality, trust, and loyalty in virtual learning
environment
Marcelo Curth
• Analyzing the processes at Misurata airport using the
service blueprint method
Ramadan Abugeddida, Pat Donnellan and Enda Fallon
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Session
D3 (chair: Ana Cristina Fernandes) |
Quality Management in
Services I |
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• ISO 20000 service management standard: Motivations and
key factors to implement
Santi Cots and Martí Casadesús
• EQUASS Assurance Certification: The View of Pioneer
Adopters
Nuno Melão, Marlene Amorim, Frederic Marimon and Inés Alegre
• The development of a management technology systems
hospital production
Beatriz Marcondes Azevedo, Rolf Hermann Erdmann, Thais Camara Faria and
Fred Leite Siqueira Campos
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Session
D4 (chair: Merce Bernardo) |
Quality Tools I |
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• Combining Quality Tools for Effective Problem Solving
Matthew Barsalou
• Design Thinking and QFD: two faces of the same coin?
Patricia Moura e Sá
• The Synthetic Control Chart Based on Sample Ranges for
Monitoring Bivariate Processes
Antonio Costa and Marcela Machado
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Session
E1 (chair: Nuno Melão) |
Quality Management in
Services II |
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• Improving Quality of Healthcare through the Selection
of Right Technology: An Expert System Approach for a
Public Sector Hospital.
Ayyaz Ahmad and Zahra Badar Munir
• Bibliometric analysis about subject “Quality in hotel
services”
Thiago Gomes De Lima, Denise Cristina De Oliveira Nascimento and Eduardo
Shimoda
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Session
E2 (chair: Helena Alvelos) |
Quality Management in
Services III |
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• Service quality study in property and casualty
insurance market using the Quality Function Deployment
methodology
Jordi Escayola Mansilla and Jesús Tricás Preckler
• Is the Biosphere certification increasing customers
satisfaction in hotels?
Pilar Presas, Merce Bernardo and Alfonso Hernandez-Vivanco
• Impact of Physicians on Patients Seeking Hospital
Services: Information Asymmetry Combines with Shifts in
Perceived Quality
Wasim I. M. Sultan and José Crispim |
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Session
E3 (chair: José Sarsfield Cabral) |
Total Quality Management |
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• Self-Assessment Using a Business Excellence Model: an
empirical study on Brazilian SMEs
Marcio Cardoso Machado, Eduardo Fernando Mendes, Renato Telles, Paulo
Sampaio and Carlos Eduardo Santos
• Quality Management Approaches Impact on the
Companies´Quality Performance
Síria Barros, Paulo Sampaio and Pedro Saraiva
• Operational Excellence Programs influence on
Organizational Culture Change: a conceptual model
proposal
André Carvalho, Paulo Sampaio and Eric
Rebentisch
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Session
E4 (chair: Ana Monteiro) |
Quality Tools II |
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• Assessing Quality Tools Use in the Wind Power
Sector
Jordi Castelló, Rodolfo de Castro and Frederic Marimon
• Kaizen-Green: an opportunity for sustainable continuous improvement
Manuel F. Suárez-Barraza and Francisco G. Rodríguez González.
• Tailor made Excellence - Systemic analysis using
sensitivity model
Seyed Amir Bolboli and Markus Reiche
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Session
F1 (chair: Henriqueta Nóvoa) |
Six Sigma |
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• Implementation of six sigma methodology for the
elimination of contamination in Fine Pitch connectors
João Lopes, Isabel Lopes, João Roque and Armando Alves
• Integrating Lean Six Sigma with the new Management
System Standards
Pedro Marques, Paulo Meyrelles, Pedro Saraiva and Francisco
Frazão-Guerreiro
• The influence of financial logic on the evolution of
Six Sigma
Julio Donadone and Marina Fantti
• Improving the quality of life through Six Sigma
Danut Iorga, Alexandru Scafa, Sorin Ionescu and Cezar Scarlat
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Session
F2 (chair: Sameiro Carvalho) |
Quality Management and
Continuous Improvement V |
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• Supplier Evaluation Process from the perspective of
the Stakeholders
Vinicius Caram, Filipi Krüger João, Luiz de Freitas Ayres and Antônio
Henriques de Araújo
• Employeeship - the missing link between leadership and
good results
Marita Bergendahl and Lars Sörqvist
• Six Sigma within an ISO 9001 Quality Management
System: A Case Study
Iracelma Rossana Isidoro Teixeira and Pedro Alexandre Marques
• The effects of quality management practices on product
innovation: a set-theoretic approach
Graça Miranda Silva
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Session
F3 (chair: Síria Barros) |
Quality Management and
Continuous Improvement VI |
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• Implementation of ISO standards to the hotel industry:
Challenges and rewards
Ahmed Mubarak
• ISO 9001 Financial Impact and ISO 9001 Withdrawal
Carlos Cândido, Luís Coelho and Rúben Peixinho
• From Physics to Management: New approach to evaluate
the effectiveness of leadership on Quality Culture
Hassan Al Sharqi
• A Metamodel of Excellence Models
Francisco Duarte and Isabel Silva |
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Session
F4 (chair: Fiorenzo Franceschini) |
Quality Management and
Engineering V |
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• The dyad partnership-credibility and the qualification
of suppliers
Simone Sarges, Marcelo Oliveira, Fernando Romero and Sérgio Sousa
• Reality Shock – Reducing the Risk
Nicky Campbell-Allen, Nigel Grigg and Nihal Jayamaha
• Logistics Business: Kanban Implementation in an
Automotive Components Industry
Rosinei Ribeiro, Antonio Araujo Junior, Benedita Heringer, Jose Barros
and Francisco Sabbadini
• Why Should We Hear Our Suppliers?
Basilio Dagnino and Pedro Luiz de Oliveira Costa Neto |
