ICQEM

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	Organizing Committee Paulo Sampaio, University of Minho, Portugal, Conference Chair Acácio Costa, University of Minho, Portugal Ana Cristina Fernandes, University of Minho, Portugal André Carvalho, University of Minho, Portugal António Ramos Pires, Portuguese Association for Quality, Portugal Frederic Marimon, International University of Catalunya, Spain Marti Casadesús, University of Girona, Spain Mónica Melo, University of Minho, Portugal Pedro Domingues, University of Minho, Portugal Pedro Saraiva, University of Coimbra, Portugal Rui Oliveira, University of Minho, Portugal Síria Barros, University of Minho, Portugal Scientific Committee Alberto Á. Suárez, University of Oviedo, Spain Alexandra Simon, Universitat Autonomous of Barcelona, Spain Ana Cristina Fernandes, University of Minho, Portugal Ana Fonseca, University Fernando Pessoa, Portugal António Araújo, Stadual University of Rio de Janeiro, Brazil António Fernando Branco Costa, Paulista Stadual University, Brazil António Ramos Pires, Portuguese Association for Quality Denis Devos, ASQ QMDivision Chair, Canada Eduardo Salgado, Federal University of Alfenas, Brazil Elizabeth Cudney, Missouri University of Science and Technology, USA Estela Vilhena, Polytechnic Institute of Cávado and Ave, Portugal Evandro Lorentz, Brazilian Society for Quality and Excellence in Management, Brazil Fiorenzo Franceschini, Politecnico di Torino, Italy Frederic Marimon, International University of Catalunya, Spain German Arana, University of the Basque Country, Spain Glauco Henrique de Sousa Mendes, Federal University of São Carlos, Brazil Greg Watson, Business Excellence Solutions, Finland Helena Alvelos, University of Aveiro, Portugal Henriqueta Nóvoa, University of Porto, Portugal Inaki Heras, University of the Basque Country, Spain Isabel Lopes, University of Minho, Portugal Jacob Kjaer Eskildsen, Aarhus University, TQM&BE Editor, Denmark José Alvarez Garcia, University of Extremadura, Spain José António Sarsfield Cabral, University of Porto, Portugal José Benito Flores, Universidad de Monterrey, Mexico Jose Francisco Molina, University of Alicante, Spain Josep Llach, University of Girona, Spain Juan José Tarí, University of Alicante, Spain Katerina Gotzamani, University of Macedonia, Greece Lance B Coleman, Full Moon Consulting, USA Luís Lourenço, University of Beira Interior, Portugal Manuel Barraza, Universidad de las Americas, Mexico Márcio Machado, Paulista University, Brazil Maria del Rio Rama, University of Vigo, Spain Maria João Rosa, University of Aveiro, Portugal Maria Sameiro Carvalho, University of Minho, Portugal Mariana Carvalho, Polytechnic Institute of Cávado and Ave, Portugal Marlene Amorim, University of Aveiro, Portugal Marti Casadesus, University of Girona, Spain Maurizio Galetto, Politecnico di Torino, Italy Mercé Bernardo, University of Barcelona, Spain Muhammad Arsalan Farooq, Massachusetts Institute of Technology (MIT), USA Muzammil Tanveer, National University of Sciences and Technology, Pakistan Nicky Campbell-Allen, Massey University, New Zealand Patrícia Moura e Sá, University of Coimbra, Portugal Paulo Augusto Cauchick Miguel, Federal University of Santa Catarina, Brazil Paulo Sampaio, University of Minho, Portugal Pedro Domingues, University of Minho, Portugal Pedro Marques, ISQ, Portugal Pedro Saraiva, University of Coimbra, Portugal Rajesh Jugulum, Cigna, USA Roberto Antonio Martins, Federal University of São Carlos, Brazil Rogério Puga-Leal, New University of Lisbon, Portugal Sérgio Sousa, University of Minho, Portugal Ton van der Wiele, Erasmus University Rotterdam, IJQRM Quality Editor, Netherlands Valério Salomon, São Paulo State University, Brazil Vanderli Correia Prieto, Federal University of ABC, Brazil Vidosav Majstorovic, Belgrade University, Serbia Virgílio Cruz Machado, New University of Lisbon, Portugal