Parallel Sessions
|
Thursday,
July 12 |
Session A1
(chair: Maurizio Galleto) |
Quality Management I |
• QM and innovation in the Greek agri-food sector
Dimitrios Kafetzopoulos, Paraskevi Christina Sakali and Dimitrios Skalkos
• Fusion of partial orderings for decision problems in
Quality Management
Fiorenzo Franceschini and Domenico Augusto Maisano
• Internalization of quality standards and performance
Juan José Tarí, Jorge Pereira-Moliner, Jose F. Molina-Azorin and Maria
Dolores Lopez-Gamero
• Digital Transformation of Quality Management
Santi Cots |
Session A2
(chair: Aneta Kucinska-Landwójtowicz) |
Business Excellence
Models I |
• The EFQM Excellence Model in a Research Centre
Ana João Mendes and Paulo Sampaio
• Delight in excellent tourism experiences: The role of
the exceptional value Dalilis Escobar Rivera,
Martí Casadesús and Alexandra Simon Villar
|
Session
B1 (chair: Alfonso Hernandez-Vivanco) |
Management Systems I |
• Development of a methodical Approach for Requirements
Management in Cross-Company Networks Ovidiu
Bielefeld, Nadine Schlueter and Petra Winzer
• Quality and Satisfaction – The case of Nautical
Tourist Services in the Region of Alto Douro Vinhateiro
- Portugal Margarida Saraiva, Mársio Soares,
Fátima Jorge and António Ramos Pires
• Contributions towards the improvement of the IMS-MM©:
A Delphi method study
Catarina Saraiva, José Pedro Teixeira Domingues, Paulo Sampaio and Pedro
Arezes |
Session B2
(chair: Henriqueta Nóvoa) |
Six Sigma / Lean-six
Sigma |
• Six Sigma, dynamic capabilities and organizational
flexibility Leopoldo Gutierrez-Gutierrez,
Vanesa Barrales-Molina and F Javier Lloréns-Montes
• A lean six sigma framework for the kzn automotive
sector Raveen Rathilall
• The influence of the education in Lean Six Sigma Green
Belt course on European students Izabela Prez,
Carlo Panieri, Thomas Dirkwinkel and Lorenzo Rosi
|
Session
C1 (chair: Fiorenzo Franceschini) |
Quality Management II |
• “Qualiteer”: the new professional of the 21st Century
Ilknur Uzdurum and Paulo Sampaio
• Robustness analysis of inspection design parameters
for assembly of short-run manufacturing processes
Maurizio Galetto, Elisa Verna, Gianfranco Genta and Fiorenzo
Franceschini
• Theoretical Comparison of Universitary Quality
Assurance Maturity Models Felix Sanchez-Puchol
and Joan A. Pastor
• Collaborative Networking of Researchers in Quality: A
Portuguese Case António Ramos Pires,
Margarida Saraiva and Ana Rolo |
Session
C2 (chair: Dalilis Escobar Rivera) |
Miscellaneous |
• Potentials of Blockchain Technology for the Quality
Management of Interconnected Processes
Marlene Kuhn, Magdalena Paul, Franziska Schaefer and
Heiner Otten
• Reasons for Customer Satisfaction of Services: A study
about a gym center in southern Brazil Marcelo
Curth, Jennifer Klein and Rafael Spolavori
• Economic production lot-sizing with preventive
maintenance Minjae Park
• Owner's manual: legal, technical and practical aspects
Bruna Maffei and Jorge Santos |
Session D1
(chair: Helena Alvelos) |
Quality Management III |
• From Quality Management to Perceived Organizational
Effectiveness Anna Akhmedova, Sara
Chacon, Marta Mas-Machuca and Frederic Marimon
• The role of leadership in soft quality management,
hard quality management and performance M.M.
Abdullah and Juan José Tarí
• Determining the Economic Optimal Inspection Allocation
Policy under Inspection Errors for Serial Multi-stage
Processes under Material Flow Cost Accounting Framework
Wichai Chattinnawat
• Motivations and benefits of ISO 14000: Literature
review Alicia Jordán, Marta Mas-Machuca and
Frederic Marimon |
Session D2
(chair: Maria João Rosa) |
Organizational
Excellence & Improvement I |
• Capability index analysis in Short-terms production at
the machine supplier and initial manufacturing facility
Pedro Oprime, Fabiane Lizarelli, Marcio
Pimenta, Dario Alliprandini and Subha Chakraborti
• University absenteeism: Students’ and lecturers’ point
of view Merce Bernardo, Pilar Aparicio-Chueca,
Amal Elasri-Ejjaberi, Xavier M. Triado-Ivern, Joan
Guàrdia-Olmos, Pilar Presas, Irene Maestro-Yarza, Max
Turull-Rubinat and Berta Roca-Acedo
• A QFD-based approach to identify product-service
systems functional requirements Federico
Barravecchia, Luca Mastrogiacomo and Fiorenzo
Franceschini
• Control Chart and Capability Indices: A Systematic
Literature Review Fabiane Lizarelli, Pedro
Oprime, Marcio Pimenta, Dario Alliprandini and Subha
Chakraborti |
Friday,
July 13 |
Session
E1 (chair: Patrícia Moura-Sá) |
Quality Management IV |
• Strategic quality management for airports the case of
libyan airports Ramadan Abugeddida, Pat
Donnellan and Enda Fallon
• Quality management, absorptive capacity and innovation
performance María Nieves Pérez Aróstegui,
Araceli María Rojo Gallego-Burín and Francisco Javier
Llorens Montes
• The Market Concentration on Education and the Effects
on Quality Rafael Spolavori and Marcelo Curth
• The effect of the ISO 9000 standard on ambidexterity
and supply chain flexibility Araceli María
Rojo Gallego-Burín, María Nieves Pérez Aróstegui,
Francisco Javier Llorens Montes and Irene Huertas-Valdivia |
Session
E2 (chair: Santi Cots) |
Quality Management in
the Supply Chain I |
• Circular Economy: Challenges for the Supply Chain
Basilio V. Dagnino
• A maturity model to assess Supply Chain Quality
Management integration Catarina Cubo, Rui
Oliveira, Rui Estrada, Ana Cristina Fernandes, Maria
Sameiro Carvalho, Paulo Afonso, João Roque and Paulo
Sampaio
• Quality Management in Family Businesses
Alexandra Simon |
Session
F1 (chair: António Ramos Pires) |
Organizational
Excellence & Improvement II |
• Barriers to the development of Continuous Improvement
maturity in the manufacturing company Aneta
Kucińska Landwójtowicz
• Quality and innovation in the hospitality industry: A
literature review Vasiliki Gkana and Katerina
Gotzamani
• Identification of inefficiencies in a complaints
handling process Miguel Santos, Helena
Alvelos, Ana Raquel Xambre and Leonor Teixeira
• Measurement Systems Improvement in a Tire
Industry Process Hermano Maia and Henriqueta
Nóvoa |
Session
F2 (chair: Alexandra Simon) |
Quality Management in
the Supply Chain II |
• Multi-objective Mathematical Model for a Sustainable
Supply Chain Considering Customer Satisfaction and SR
Concepts: NSGAII approach Mohammad Hossein
Zavvar Sabegh, Shiva Moslemi, Daniel Zrymiak and Denis
Leonard
• Risk-oriented Supply Chain Quality Management
Nina Kandler-Schmitt
• Zero Defect Zero Effect (ZED) Maturity Assessment
Model Aishvarya Raj and Mohit Singh |
Session
G1 (chair: Pedro Saraiva) |
Quality Management V |
• Quality assessment of the services delivered by a
court: a study based on the perceptions of users,
magistrates and court officials Cátia Valente,
Gonçalo Santinha, Maria João Rosa and Patricia Moura e
Sa
• Quality Management Potentials – A Future Trend Based
Analysis and Strategy Franziska Schäfer,
Marlene Kuhn, Huong Giang Nguyen and Heiner Otten
• World State of Quality 2017: results of a worldwide
approach to measure macroquality Catarina
Cubo, Pedro Saraiva, Paulo Sampaio and Marco Reis
• Service Quality For Retail Banks In The Digital Age
Huong Giang Nguyen, Franziska Schaefer and
Heiner Otten |
Session
G2 (chair: Pedro Domingues) |
Management Systems II |
• Hassan’s Approach: Novel model for successful QMS
implementation in Lebanon Hassan Hamwi and
Samira Eid
• Risk Management for Strategic Objectives, and Process
Objectives, a New Issue in ISO 9001:2015
Cenkler Yakin
• Integrating management systems in pursue of
sustainability Alfonso Hernandez-Vivanco,
Merce Bernardo and Claudio Cruz-Cázares |
Session
H1 (chair: Rui Oliveira) |
Quality Tools |
• Do External Quality-related Interventions in
Organizations Increase the Levels of Quality Culture
Dimensions? Avner Halevy
• Modeling for Stock Level Optimization of Medical
Supplies Javed Cheema and Momena Cheema
• Assessing the financial effects of adopting multiple
certifications Alfonso Hernandez-Vivanco,
Paulo Sampaio, Pedro Domingues, Merce Bernardo and
Claudio Cruz Cazares |
Session
H2 (chair: Merce Bernardo) |
Organizational
Excellence & Improvement III |
• First Global Assessment on the Current State of
Organizational Excellence Dawn Ringrose
• Human Error Prevention in Manufacturing
Milind Deshpande
• Amine foaming modeling and reduction using binary
logistic regression Mahmoud Awad and Ahmed
Abdulla
• Coaching and Organizational Improvement: a Balanced
Scorecard Approach César Fernández Llano,
Merce Bernardo and Yulia Karsperkaya |