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Home | Program | Speakers |
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Keynote Speakers
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Thursday morning
Quality as a platform for a sustainable future (presentation)
Mats Deleryd - CEO & President,
Swedish Institute for Quality, Sweden
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Thursday afternoon
The changing role of quality management in a world of
competing supply chains (presentation)
Jaume Ribera - Professor of Operations Management, IESE
Business School, Spain
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Friday morning
Enriching tourism experience: a fresh approach to quality
Marianna
Sigala - Professor, University of South Australia,
Australia |
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Friday afternoon
How quality management will improve higher education (presentation)
Malcolm Tight
- Professor, Lancaster University, UK
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