ICQEM

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	Organizing Committee Paulo Sampaio, University of Minho, Portugal, Conference Chair Frederic Marimon, International University of Catalunya, Spain, Local-Chair Marti Casadesús, University of Girona, Spain, Local-Chair Acácio Costa, University of Minho, Portugal Adrià Guerrero Sabido, International University of Catalunya, Spain Jasmina Berbegal Mirabent, International University of Catalunya, Spain Juan José Tarí, University of Alicante, Spain Maria Dolors Gil Domènech, International University of Catalunya, Spain Marta Mas Machuca, International University of Catalunya, Spain Ramon Bastida Viallanet, International University of Catalunya, Spain Scientific Committee (to be updated) Alejandro Bello, Universidad Pública de Navarra, Spain Alicia Mas-Tur, Universitat de València, Spain Ana Cristina Fernandes, University of Minho, Portugal Ana Fonseca, University Fernando Pessoa, Portugal Aneta Kucinska-Landwójtowicz, Opole University of Technology, Poland Angel Martínez, Universidad Politécnica de Cartagena, Spain António Araújo, Stadual University of Rio de Janeiro, Brazil António Ramos Pires, Portuguese Association for Quality, Portugal Antonio Sartal, Universidad de Vigo, Spain Cesar Camisón, Universidad de Valencia, Spain Daniel Aranda, Universidad de Granada, Spain Eduardo Salgado, Federal University of Alfenas, Brazil Elizabeth Cudney, Missouri University of Science and Technology, USA Estela Vilhena, Polytechnic Institute of Cávado and Ave, Portugal Evandro Lorentz, Brazilian Society for Quality and Excellence in Management, Brazil Federico Garriga, Universitat Politècnica de Catalunya, Spain Fiorenzo Franceschini, Politecnico di Torino, Italy Frederic Marimon, International University of Catalunya, Spain German Arana, University of the Basque Country, Spain Glauco Henrique de Sousa Mendes, Federal University of São Carlos, Brazil Helena Alvelos, University of Aveiro, Portugal Henriqueta Nóvoa, University of Porto, Portugal Inaki Heras, University of the Basque Country, Spain Isabel Lopes, University of Minho, Portugal Ivan Malbasic, University of Zagreb, Croatia Javeri Merino, Universidad Pública de Navarra, Spain Javier Llorens, Universidad de Granada, Spain Jordi Perramon, Universitat Pompeu Fabra, Spain José Alvarez Garcia, University of Extremadura, Spain José Benito Flores, Universidad de Monterrey, Mexico Josep Llach, University of Girona, Spain Juan José Tarí, University of Alicante, Spain Katerina Gotzamani, University of Macedonia, Greece Leopoldo Gutiérrez, Universidad de Granada, Spain Lidia Sánchez Ruiz, Universidad de Cantabria, Spain Llorenç Bagur, Universitat Pompeu Fabra, Spain Luís Lourenço, University of Beira Interior, Portugal Márcio Machado, Paulista University, Brazil Maria del Rio Rama, University of Vigo, Spain Maria João Rosa, University of Aveiro, Portugal Maria Sameiro Carvalho, University of Minho, Portugal Mariana Carvalho, Polytechnic Institute of Cávado and Ave, Portugal Marti Casadesus, University of Girona, Spain Maurizio Galetto, Politecnico di Torino, Italy Mercé Bernardo, University of Barcelona, Spain Micaela Martínez, Universidad de Murcia, Spain Muhammad Arsalan Farooq, Massachusetts Institute of Technology (MIT), USA Muzammil Tanveer, National University of Sciences and Technology, Pakistan Nicky Campbell-Allen, Massey University, New Zealand Norat Roig-Tierno, ESIC Business and Marketing School, Spain Patrícia Moura e Sá, University of Coimbra, Portugal Paulo Augusto Cauchick Miguel, Federal University of Santa Catarina, Brazil Pedro Domingues, University of Minho, Portugal Pedro Marques, Sonae, Portugal Pedro Saraiva, University of Coimbra, Portugal Pilar Aparicio, Universitat de Barcelona, Spain Raquel Gomez, Universidad de Cantabria, Spain Roberto Antonio Martins, Federal University of São Carlos, Brazil Rogério Puga-Leal, New University of Lisbon, Portugal Ton van der Wiele, Erasmus University Rotterdam, IJQRM Quality Editor, Netherlands Vanderli Correia Prieto, Federal University of ABC, Brazil