Monday, September 21

Keynote Speaker - António Cunha

12:45pm - 2:10pm

Session 1.1

Session 1.2

Session 1.3

Session 1.4

2:15pm - 3:40pm

Session 1.5

Session 1.6

Session 1.7

Session 1.8

3:45pm - 4:25pm

Keynote Speaker - Maxim Protasov
 

4:30pm - 5:10pm

Keynote Speaker - Christianna Hayes
 

Tuesday, September 22

Keynote Speaker - Jorge Román

12:45pm - 2:10pm

Session 1.5 Rescheduled

Session 2.1

Session 2.2

Session 2.3

Session 2.4

2:15pm - 3:40pm

Session 2.5

Session 2.6

Session 2.7

Session 2.8

3:45pm - 4:25pm

Keynote Speaker - Benito Flores
 

Digital transformation for intelligent quality assurance
António Cunha - President, Collaborative Laboratory on Digital Transformation, University of Minho, Portugal

What is the Russian National Quality System all about?
Maxim Protasov - CEO, Russian Quality System, Russia

Achieving Personal Goals Through Quality
Christianna Hayes - CEO, Impact Performance Solutions, USA
 

Intellectual Property Crime and Business Excellence Framework. Dubai Police case study
Jorge J. Román - International Consultant in Business Excellence & Benchmarking at Dubai Police Headquarters in Dubai UAE

Quality 4.0: More than Technology
Benito Flores - Dean of the School of Engineering at the University of Monterrey, Mexico;
                           Past-Chair, American Society for Quality
 

Parallel Sessions

Monday, September 21  -  12:45pm-2:10pm

Session 1.1

Six Sigma / Lean-Six Sigma I

• Francisco Ramires, Hugo Costa, Miguel Carvalho, José Cruz and Paulo Sampaio
A dynamic approach to teaching LSS at Universities

• Francisco Ramires and Paulo Sampaio
DMAIC for Process Digitalization: A Hospital Case Study

• Quitéria Silva, Euridice Lourenço and Carla Isabel Martins
Application of DMAIC method in an industrial case study

• Fátima Carneiro, Diana Valdoleiros, Henriqueta Nóvoa and Mariana Rodrigues
Applying Lean Six Sigma Methodologies for Quality Improvement in a Powder Coatings Industry

Operational and organizational excellence I

• Jorge Miguel-Oliveira, Adelina Baptista and Elisabeth Brito
Fire brigades - organisational assessment through excellence approach

• Mohamed Aichouni, Mabrouk Touahmia, Abdul-Aziz S. Alghamdi, Lioua Kolsi and Tareq Al-Homaid
Enabling Strategic Foresight in Organizations through Quality Management and Organizational Excellence Concepts: A Case Study in Saudi Arabia

• Abdul Quddos Al Obaidly, Jorge Roman and Abdelrahman Almuaini
Intellectual Property Crime and Business Excellence Framework-Dubai Police case study

• Nancy Nouaimeh
The Power of Culture Assessment in Driving Excellence

Management systems

• Ana Monteiro and Paulo Sampaio
Worldwide Perception of ISO 9001:2015 Standard

• Arnaldo Pinheiro Costa Gaio and Edilvando Pereira Eufrazio
ISO 9001 diffusion in R&D organizations

• Piotr Rogala
The role and significance of ISO 9004 standard

• Fernando Caixeta, Pedro Saraiva and Fausto Freire
Integrating Food Safety Management Systems with the Water-Energy-Food nexus: a proposal for agro-industrial companies

• Marta Ferreira and Ana Sofia Amaral
ISO 28000 as a risk management system in a pandemic context

Quality tools/ Quality improvement I

• Salum Ahmed Kihemba and Fatma Hamza Makame
Enhancing business efficiencies: microcapitalization for susteinable economic growth

• Ana Sofia Amaral and Marta Ferreira
5S and Covid-19, what can be done?

• Mohammadamin Salimi, Paulo Alexandre da Costa Araújo Sampaio and Sara Sadat Golmaryami
Analyzing the Implications of Covid-19 on Supply Chain Quality Management

Monday, September 21  -  2:15pm-3:40pm

Quality tools/ Quality improvement II

Six Sigma / Lean-Six Sigma II

• Juliano Endrigo Sordan, Pedro Carlos Oprime, Marcio Lopes Pimenta, Franco Lombardi and Paolo Chiabert
Towards Digital Lean Manufacturing: A Brazilian Case

• Juliano Endrigo Sordan, Pedro Carlos Oprime, Marcelo Cesar de Moura, Isabela De Castro Rosa and Subhabrata Chakraborti
Reducing the percentage of broken drops using the Lean Six Sigma methodology

• Carla Lino, Helena Navas and António Lino
Lean Philosophy Applied to Gemstones Certification

• Cicero Luanderson, Jéssica Chaves, Amanda Feitosa, Luana Araújo and Francisca Mendonça
Reduced Energy Consumption Using Lean Six Sigma

• Sara Soares, Pedro Marques and Helena Navas
Continuous Improvement: a Case Study in Online Retail Involving Lean Tools

Operational and organizational excellence II

• Cláudia Sousa Silva and Ana Matos
Leadership in the current Quality Management paradigm

• Rola Hassan, Ahmed Al Shammaa, Manar Abu Talib and Jorge Roman
Operational Excellence Using Gap Analysis: UAE IT Centers Case Study

• Rola Hassan, Jorge Roman, Ahmed Al Shammaa and Manar Abu Talib
Operational Excellence Using Heuristics Exploratory Study

Quality tools/ Quality improvement III

• Paulo Augusto Cauchick Miguel, Alexandre Duarte and Alexandre Salgado Júnior
Improving processes of emergency hospital services: application of quality function deployment and good practices

• Leman Esra Dolgun and Gulser Koksal
An Approach for Monitoring of Long-Run Product Development Projects for Quality

• Ana Rita da Silva Mendes, Leonor Teixeira and Helena Alvelos
A Framework to Support Quality Data Mart Solutions: an approach developed based on practical cases

• Ana Rita da Silva Mendes, Ana Raquel Xambre and Helena Alvelos
Development of Quality Dashboards: a case study of an electronic product

• Matthew Barsalou
DFMEAs with the New AIAG/VDA FMEA Handbook

Tuesday, September 22  -  12:45pm-2:10pm

Quality tools/ Quality improvement II

• Byanca Lima, Valerio Salomon, Paulo Sampaio, Fernando Augusto Silva Marins and Aneirson Francisco da Silva
Bibliometric analysis of quality function deployment with fuzzy systems

• Riccardo Gervasi, Francesco Nicola Digiaro, Luca Mastrogiacomo, Domenico Augusto Francesco Maisano and Fiorenzo Franceschini
Comparing quality profiles in Human-Robot Collaboration: empirical evidence in the automotive sector

• Pierina Moreno Chacon, Rejina Mary Selvam and Frederic Marimon
On the convergence of collaborative and social economy: a quality model for the combined effects

• George Chien and Felix Chan
Develop the New Business Model for SME Manufacturer

Stakeholders satisfaction

• Neus Vila-Brunet, Josep Llach, Frederic Marimon and Marta Mas-Machuca
Fulfilment of Expectations of Second-hand Online Purchases

• Maria Belen Ortiz and Stanislav Karapetrovic
Preliminary Model for IoT-Related ISO 10000 Integrative Augmentation

• Soumaya Cheikhrouhou, Marta Mas-Machuca, Deny Belisle and Frederic Marimón
An investigation of the interplay of experience and quality in the formation of loyalty towards the platform in a collaborative consumption context

• Graça Silva and Andreia Ferreira
Antecedents of continuance usage of self-scanning mobile applications in retail

Quality and Industry 4.0

• Filipe Gastão Maia de Loureiro
Quality Management System according to the future of quality and Quality 4.0 principles and guidelines

• Paulo Henrique Amorim Santos and Roberto Antonio Martins
Continuous Improvement Programs and Industry 4.0: Descriptive Bibliometric Analysis

• André Carvalho, Paulo Sampaio, Eric Rebentisch and Josef Oehmen
Technology and Quality Management: a review of concepts and opportunities in the Digital Transformation

• Saad Ghafoor, Nigel Grigg and Robin Mann
An Investigation of Designing and Developing Business Excellence Frameworks

Quality Management in different activity sectors I

• Lars Sörqvist
High quality tourism – how to develop future tourism towards quality

• Ricardo Rodrigues, Maria João Rosa, Patrícia Moura Sá, and Gonçalo Santinha
Quality Management in Higher Education. Using SERVPERF to assess services quality

• Natalia Amat-Lefort, Frederic Marimon and Marta Mas-Machuca
Identifying the drivers of quality in Collaborative Accommodation services

• Federico Barravecchia, Luca Mastrogiacomo and Fiorenzo Franceschini
Identifying car-sharing quality determinants: a data-driven approach to improve engineering design

• Elisa Vieira, Bruno S. Gonçalves, Rui M. Lima and José Dinis-Carvalho
Optimization model for waiting list management and service continuous improvement

Quality concepts

• Dalilis Escobar Rivera, Eva Rimbau Gilabert and Alba Manresa Matas
Employee delight: conceptualization, antecedents and consequences

• Fotios Vouzas and Sotirios Zygiaris
Organizational Learning, Change and Total Quality Management: Investigating the Link

• Vanderli Correia Prieto and Marly Monteiro de Carvalho
Internal Strategic Alignment: Exploring the Concept

• Lance Coleman
Strategic Sourcing Means Quality Too

Tuesday, September 22  -  2:15pm-3:40pm

Quality tools/ Quality improvement II

• Aneta Kucińska-Landwójtowicz, Izabela Czabak-Górska, Katarzyna Rudnik and Marcin Lorenc
Classification of Improvement Project Selection Methods

• Devraj Chattaraj
Tata Best Practices Programme - An Approach to Leverage Tata Ecosystem to Utilize Organizational Knowledge for Business Impacts

• Elisa Verna, Gianfranco Genta, Maurizio Galetto and Fiorenzo Franceschini
Defect prediction model for wrapping machines assembly 

• Mohammadamin Salimi, Paulo Alexandre da Costa Araújo Sampaio and Sara Sadat Golmaryami
Analyzing the Implications of Covid-19 on Supply Chain Quality Management

Quality management and innovation

• Cátia Pinto and Paulo Sampaio
Innovation, Technology and Quality

• Cátia Pinto and Fernando Romero
The Relationship between Quality Management and Innovation

• Anabela Tereso and Mohamad Ali Mishly
Innoframe: a project and portfolio management multilayer framework to support innovation-driven SMEs

• Marta Gonçalves, Anabela Tereso and Hélio Costa
Project Risk Management in an Automotive Company

Quality Management in different activity sectors II

• Marta Mas-Machuca, Anna Akhmedova and Frederic Marimon
Achieving quality in social mission internalization

• Martha Ramírez-Valdivia, Paulina Latorre Bahamóndez and Jaime Bustos
Quality as a driver for internationalization of Chilean universities?

• Mohammad Alam Tareque and Nazrul Islam
Examining the Predictors of Unit Price of a Readymade Garment in Bangladesh

• Juan Luis Torres-Rubira, Ana Belén Escrig Tena
Motivation for SQAS assessment and internalization in Spanish Road Transport companies

Sustainability

• Lars Sörqvist
Linking quality to sustainability

• António Ramos Pires and Margarida Saraiva
Research on Quality Management and Sustainability

• Dalilis Escobar Rivera, Maria Rosa Terradellas Piferrer and Maria Helena Benito Mundet
Measuring Territorial Social Responsibility and Sustainability (TSR&S) using the EFQM excellence model