ICQEM

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	Organizing Committee Paulo Sampaio, University of Minho, Portugal, Conference Chair Acácio Costa, University of Minho, Portugal Anabela Silva, University of Minho, Portugal Ana Cristina Fernandes, University of Minho, Portugal André M. Carvalho, Engineering Systems Design Group, DTU Management, Technical University of Denmark Andre Moraes, University of Minho, Portugal Arthur Costa, ASQ Student Branch, University of Minho, Portugal Carolina Ferradaz, University of Minho, Portugal Catarina Cubo, ASQ Student Branch, University of Minho, Portugal Cátia Pinto, University of Minho, Portugal Fábio Daniel Correia, University of Minho, Portugal Jeferson Alves dos Santos, ASQ Student Branch, University of Minho, Portugal Margarida Dias, ASQ Student Branch, University of Minho, Portugal Maribel Bajo, University of Minho, Portugal Mónica Cabecinhas, ASQ Student Branch, University of Minho, Portugal Nicky Campbell-Allen, University of Minho, Portugal Pedro Domingues, University of Minho, Portugal Raíssa Heringer, University of Minho, Portugal Rui Oliveira, ASQ Student Branch, University of Minho, Portugal Simone de Moraes, University of Minho, Portugal Síria Barros, University of Minho, Portugal Scientific Committee Aïssa Rezzoug, Al-Imam Mohammad Ibn Saud Islamic University, Kingdom of Saudi Arabia Alex Douglas, Liverpool John Moores University, TMQ Journal Editor, UK Ana Fonseca, University Fernando Pessoa, Portugal Ana Sofia Rodrigues, Polytechnic Institute of Viana do Castelo, Portugal Anabela Soares, University of the West of England, UK Aneta Kucinska-Landwójtowicz, Opole University of Technology, Poland António Araújo, Stadual University of Rio de Janeiro, Brazil António Fernando Branco Costa, Paulista Stadual University, Brazil António Ramos Pires, Polytechnic Institute of Setúbal, Portugal Camila Fabrício, Federal University of Goiás, Brazil Carlos Henrique Pereira Mello, Federal University of Itajubá, Brazil Chris Hayes, Impact Performance Solutions, USA Dalilis Escobar Rivera, Universitat Oberta Catalunya, Spain Denis Devos, ASQ Quality Management Division Chair, Canada Denis Leonard, Business Excellence Consulting, USA Dominik Zimon, Rzeszow University of Technology, Poland Edson Pinheiro de Lima, Pontifical Catholic University of Paraná, Brazil Elizabeth Cudney, Missouri University of Science and Technology, USA Estela Vilhena, Polytechnic Institute of Cávado e Ave, Portugal Eusébio Nunes, University of Minho, Portugal Evandro Lorentz, Brazilian Society for Quality and Excellence in Management, Brazil Fiorenzo Franceschini, Politecnico di Torino, Italy Frederic Marimon, International University of Catalunya, Spain Gerusa Giménez, University of Girona, Spain Helena Alvelos, University of Aveiro, Portugal Helena Navas, New University of Lisbon, Portugal Henriqueta Nóvoa, University of Porto, Portugal Isabel Lopes, University of Minho, Portugal Jacob Kjaer Eskildsen, Aarhus University, TQM&BE Editor, Denmark Jamison V. Kovach, University of Houston, USA José Alvarez Garcia, University of Extremadura, Spain José Benito Flores, Universidad de Monterrey, Mexico Josep Llach, University of Girona, Spain Juan José Tarí, University of Alicante, Spain Katerina Gotzamani, University of Macedonia, Greece Lance B Coleman, IDEX Health & Science, USA Lars Sörqvist, Sandholm Associates, Sweden Luís Lourenço, University of Beira Interior, Portugal Manuel Barraza, Universidad de las Americas, Mexico Márcio Machado, Paulista University, Brazil Marco Reis, University of Coimbra, Portugal Margarida Saraiva, University of Évora, Portugal Maria del Rio Rama, University of Vigo, Spain Maria João Rosa, University of Aveiro, Portugal Maria Sameiro Carvalho, University of Minho, Portugal Marianna Sigala, University of South Australia, Australia Martha Ramírez Valdivia, University de La Frontera, Chile Marti Casadesus, University of Girona, Spain Matthew Barsalou, Extramural Researcher at Poznan University of Technology, Poland Maurizio Galetto, Politecnico di Torino, Italy Mercé Bernardo, University of Barcelona, Spain Messias Borges Silva, University of São Paulo, Brazil Miroslav Drljaca, Zagreb Airport, Croatia Mohamed Aichouni, Hail University, Kingdom of Saudi Arabia Mohammad Hossein Zavvar Sabegh, ASQ Quality Management Division, USA Muzammil Tanveer, National University of Sciences and Technology, Pakistan Nancy Nouaimeh, Abela & Co, Dubai - UAE Narayanan Ramanathan, IAQ Academician, India Nigel Grigg, Massey University, New Zealand Octávio Oliveira, UNESP, Brazil Patrícia Moura e Sá, University of Coimbra, Portugal Paulo Augusto Cauchick Miguel, Federal University of Santa Catarina, Brazil Paulo Sampaio, University of Minho, Portugal Pedro Domingues, University of Minho, Portugal Pedro Marques, Auchan, Portugal Pedro Saraiva, University of Coimbra, Portugal Roberto Antonio Martins, Federal University of São Carlos, Brazil Rodrigo Ferreira, Social Security Technology and Information Company - Dataprev, Brazil Rogério Puga-Leal, New University of Lisbon, Portugal Sérgio Sousa, University of Minho, Portugal Stanislav Karapetrovic, University of Alberta, Canada Valério Salomon, São Paulo State University, Brazil Vanderli Correia Prieto, Federal University of ABC, Brazil Vidosav Majstorovic, University of Belgrade, Serbia