Keynote Speakers

Monday morning keynote - Designing Superior Services by Capitalizing on the Convergence of Service Quality, Productivity and Innovation
A. Parasuraman
Full Professor, University of Miami

Monday afternoon keynote - Evolving Challenges for Quality Management in an Age Requiring Responsibility
Gregory Watson
Chairman, Business Excellence Solutions

Tuesday morning keynote - Balancing Engineering and Management
Ton van der Wiele
Associate Professor, Erasmus University
Quality Editor of the International Journal of Quality and Reliability Management

Tuesday afternoon keynote - Building TQM & Excellence - does it pay?
Jens Dahlgaard
Full Professor, Linköping University
Chief Editor of the International Journal of Total Quality Management and Business Excellence